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Privacy Policy

Last Updated: April 8, 2026

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1. Introduction

This Privacy Policy describes how the Illinois Small Business Development Center at Sauk Valley Community College (“Illinois SBDC,” “we,” “us,” or “our”) collects, uses, stores, and shares information when you use our website, register as a client, or engage in our services.

By using our website or services, you agree to the terms of this Privacy Policy.

 

2. Information We Collect

We collect information necessary to provide services and meet program reporting requirements.

 

Information You Provide

We may collect information you voluntarily provide, including:

  • Name

  • Email address

  • Phone number

  • Business name and details

  • Address and demographic information

  • Business status and financial information

  • Information related to services requested

All information provided must be accurate and complete.

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Information Collected Automatically

When you use our website, we may collect limited technical information such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited and usage patterns

This information is used for website functionality, security, and analytics.

 

3. How We Use Your Information

We use your information to:

  • Provide advising, training, and support services

  • Maintain client records in Neoserra (system of record)

  • Track program performance and outcomes

  • Communicate with you regarding services

  • Improve website and service delivery

  • Comply with legal, contractual, and funding requirements

We do not sell personal information.

We do not use personal data for commercial advertising purposes.

 

4. Program Reporting and Data Sharing

As a condition of receiving services, your information may be used for required reporting and program evaluation.

Information may be shared, as required, with:

  • U.S. Small Business Administration (SBA)

  • Illinois Department of Commerce and Economic Opportunity (DCEO)

  • Illinois SBDC Network

  • Authorized auditors, reviewers, or oversight entities

Data may be shared in aggregate or, when required, at the client level for verification, audit, or compliance purposes.

By using our services, you acknowledge and consent to this use of your information.

 

5. Confidentiality

The Illinois SBDC maintains the confidentiality of client information to the extent permitted by law.

We do not disclose proprietary business information to third parties without consent, except:

  • As required by SBA or Illinois DCEO

  • For audit, monitoring, or evaluation purposes

  • As required by law

Staff are required to follow strict confidentiality standards.

 

6. Outcome Tracking and Attribution

Clients may be asked to provide information related to business outcomes, including jobs, capital, and business activity.

This information is used for program reporting and performance measurement.

By providing outcome data, clients acknowledge that results may be attributed, in whole or in part, to assistance received from the Illinois Small Business Development Center at Sauk Valley Community College.

 

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Support website functionality

  • Analyze usage patterns

  • Improve user experience

We do not use cookies for targeted advertising or commercial tracking.

For more information, refer to our Cookie Policy.

 

8. How Long We Keep Your Information

We retain records in accordance with federal and state requirements.

Client and program records are generally retained for a minimum of three years after the close of the applicable grant period, unless a longer retention period is required for audit, legal, or institutional purposes.

 

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

However, no system can guarantee complete security. Use of our website and services is at your own risk.

 

10. Information from Minors

Services are intended for individuals 18 years of age or older.

We do not knowingly collect personal information from individuals under 18. If such information is identified, it will be removed.

 

11. Your Privacy Rights

You may:

  • Request access to your personal information

  • Request corrections to inaccurate information

  • Request removal of your information where permitted

Requests may be submitted by contacting us using the information below.

Please note that certain information may be retained as required for program compliance and reporting.

 

12. Third-Party Services

We may use third-party services, such as analytics tools or client management systems, to support operations.

These providers are required to safeguard data and use it only for authorized purposes.

We do not authorize third parties to use your data for their own marketing purposes.

 

13. Non-Discrimination

Services are provided without regard to race, color, national origin, gender, age, disability, religion, sexual orientation, or any other protected status.

 

14. Updates to This Policy

We may update this Privacy Policy as needed to remain compliant with applicable laws and program requirements.

Updates will be posted on this page with a revised date.

 

15. Contact Information

If you have questions about this Privacy Policy, you may contact:

Illinois Small Business Development Center
Sauk Valley Community College
173 IL Route 2
Dixon, IL 61021

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