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Frequently Asked Questions (FAQ)

Learn more about the common questions we receive about our SBDC program

Do you accept walk-in appointments?

No. There is a significant demand for our no-cost services and since all of our appointments are scheduled, we may not be able to assist you or be available on campus at the time that you visit the center. We strongly urge you to reach out to schedule an appointment first.

Why do I need to register as a client before scheduling an appointment?

As a grant funded organization, our partners require that we collect some  basic information about you and your business, along with signing our confidentiality agreement which prevents our Center Staff from sharing any information you provide to us or revealing your client status with any third party without your written consent.

Are your services truly no-cost?

Yes! We are a grant funded organization in partnership with the Small Business Administration, The Illinois Department of Commerce & Economic Opportunity, Sauk Valley Community College, and Local Community Stakeholders of the Center.

Are there many grant programs available for new and existing small business owners?

Not typically. Many grant programs are often narrowly focused on specific business types or industries. In addition, there are often very few programs published throughout the year at the State/Federal level. However, there are some grant programs published by various companies on occasion that are available to small business owners. We recommend subscribing to our monthly newsletter to stay posted on any potential grant programs that we are aware of in the near future.

Is the information that I share with your staff confidential?

Yes! We cannot reveal your client status or share any information that you provide to us to any third party unless you provide written consent. When you first register as a client of our center, you will sign a confidentiality agreement, which the excerpts of the agreement states the following: "The SBDC will not provide your personal information to outside entities. I further understand that SBA resource partner counselors have agreed not to: (1) recommend goods or services from sources in which the individual counselor has an interest; and (2) accept fees or commissions developing from any SBA resource partner counselors."

Is there a limit to the number of times that I can meet with my advisor?

No, you can meet with your advisor as many times as you would like to accomplish your business aspirations and goals. We seek to be a long-term resource for our clients at every stage of business development!

How do I know If the SBDC will be able to assist me with my request?

Our team of advisors has a ton of small business experience, along with commitment to ongoing continuing education each year. We also have connections to multiple resources if we are unable to assist with a particular request. Reach out to us, and if we don't have the answer, we likely know someone in the area who does!

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