ABOUT US - Client Rights & Responsibilities

The Illinois Small Business Development Center at
Sauk Valley Community College

What you can expect from us:

  • Equality in access to services regardless of race, creed, color, religion, sex, age, class, national origin, sexual orientation, or disability.

  • Professional consulting services provided at no cost to you.

  • Privacy regarding information shared with the Small Business Development Center at Sauk Valley Community College: No information provided by you will be used to the commercial or other advantage of any staff member, consultant, or other resources of the IL-SBDC or to the advantage of any third party.

  • Confidentiality of your client status with the IL-SBDC: no public use of your name, address or business identity will be made without your express prior approval. 

  • No-cost fees for training programs, special services, and publications.

 

What we expect from you:

  • Submit a Pre-Counseling Questionnaire and the Request for Counseling form prior to your first appointment.

  • Prepare for meetings by bringing materials and providing request financial and business data that will assist the IL-SDBC consultants in serving your needs.

  • Punctual attendance to all scheduled appointments, or give 24 hour notice if you need to cancel or reschedule.

  • Complete periodic session evaluations.  After your first session, you will receive a confidential evaluation and feedback form via email from Sauk Valley Community College administration.  You will also once or twice a year receive a feedback form from America's SBDC.  Each of these feedback requests allows you to provide confidential feedback to your IL-SBDC and its staff.  The purpose of these forms is to document progress and provide the critical feedback needed for continuous improvement. 

  • Share your success, milestones, and other key business accomplishments via an economic impact form.  Submitting a brief report on your successes is critical to the long-term sustainability of your IL-SBDC.  Your lead consultant will occasionally request and walk you an "economic impact form" which will only take a few seconds to sign and submit.     

 

Your acceptance of management and technical assistance from your IL-SBDC means that you agree to waive all claims against IL-SBDC at Sauk Valley Community College and its staff or any other resources employed by or used in connection with these services. The IL-SBDC reserves the right to discontinue providing services to clients who cannot fulfil the expectations outlined above.

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Can we help? 
Message us today and let us help you find the assistance you need.

© 2019 by Illinois Small Business Development Center at Sauk Valley Community College

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Funded in part through a Cooperative Agreement with the U.S. SBA, the Illinois Department of Commerce & Economic Opportunity and Sauk Valley Community CollegeAdditional funding provided by the Supporters of the Illinois SBDC at Sauk Valley Community College.